Privacy Policy
Last updated: March 2026
About Courzad
Courzad ("we", "us", "our") operates an AI agent management platform that enables businesses to create, deploy, and manage AI-powered conversational agents across messaging channels including WhatsApp. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services.
Information We Collect
We collect the following types of information: (1) Account Information: name, email address, company name, and login credentials when you register; (2) Messaging Data: messages, conversation history, and session metadata exchanged between end users and AI agents deployed through our platform, including WhatsApp phone numbers and contact information; (3) Usage Data: interaction logs, feature usage patterns, and analytics related to your use of our platform; (4) Device and Connection Data: IP address, browser type, operating system, and device identifiers; (5) Business Data: agent configurations, instructions, documents uploaded to knowledge bases, and integration settings.
How We Use Your Information
We process your data for the following purposes: (1) to provide and operate our AI agent platform and messaging services; (2) to process and deliver messages between end users and AI agents via WhatsApp and other channels; (3) to maintain conversation history and session continuity; (4) to improve the quality and accuracy of AI agent responses; (5) to enforce usage limits and manage your account; (6) to communicate with you about your account, service updates, and support requests; (7) to ensure the security and integrity of our platform; (8) to comply with legal obligations.
Third-Party Data Sharing
We share your data with the following third parties as necessary to provide our services: (1) Meta/WhatsApp: message content and contact information are transmitted through the WhatsApp Business API for message delivery; (2) AI Model Providers (Google Gemini): conversation content is processed by AI language models to generate agent responses; (3) Infrastructure Providers: data is stored and processed using cloud hosting services with appropriate security measures. We do not sell your personal data to third parties. All third-party processors are bound by data processing agreements and are required to protect your data in accordance with applicable laws.
Consent and Opt-In
End users must provide explicit opt-in consent before receiving messages from AI agents deployed through our platform on WhatsApp. Businesses using Courzad are responsible for obtaining and maintaining valid consent from their end users before initiating conversations. We do not send unsolicited messages to end users who have not opted in.
Data Retention
We retain your account data for as long as your account is active. Conversation data and message history are retained for the duration necessary to provide our services and as required by applicable law. When you delete your account or request data deletion, we will remove your personal data within 30 days, except where retention is required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including: encryption of data in transit and at rest, access controls and authentication mechanisms, tenant isolation to ensure data separation between organizations, regular security assessments, and secure API communication with all third-party services.
Your Rights
You have the right to: (1) access your personal data held by us; (2) correct inaccurate or incomplete data; (3) request deletion of your personal data; (4) export your data in a portable format; (5) withdraw consent for data processing where applicable; (6) object to processing of your data for specific purposes. To exercise any of these rights, contact us at info@courzad.com or use the account settings in your dashboard.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact Courzad at info@courzad.com.